University of Twente Student Theses


Using User Adoption Platforms at IT training providers can alter the learning effectiveness of their services

Kienhuis, W.J.A. (2023) Using User Adoption Platforms at IT training providers can alter the learning effectiveness of their services.

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Abstract:Successful user adoption of digital technologies is essential to tackle the change process called digital transformation. Without adapting to these changing environments in which organisations operate, chances are high that managers and organisations will fail to reach their goals. Furthermore, adapting to changes is insufficient; continuous adjustments to strategies and operations are crucial to align with the new reality. To bridge the gap outlined above, IT training providers play a vital role. They educate organisations, teams, and employees, enabling them to work with the information technologies within their context correctly. However, IT training providers and the organisations they serve face a growing challenge. The technologies employees must work with are evolving rapidly, making knowledge about how to use them quickly obsolete. A trend within the IT training market is the use of software applications by training providers to develop training materials. A potential solution to this challenge is using a User Adoption Platform (UAP). Beyond addressing the problem of outdated materials, integrating UAPs within services carries implications for the format of IT training providers' offerings. This leads to a fundamental question: How does this integration impact the format and the learning effectiveness of the services offered by IT training providers?
Item Type:Essay (Master)
ExplainiT, Hengelo, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:81 education, teaching, 85 business administration, organizational science
Programme:Business Administration MSc (60644)
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