University of Twente Student Theses
The effect of operational excellence paradigms on organizational resilience building
Brauel, Katharina (2023) The effect of operational excellence paradigms on organizational resilience building.
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| Abstract: | This paper aims to empirically assess how the micro-foundational capabilities of the operational excellence paradigms agile, lean, and six sigma contribute to building organizational resilience as a dynamic capability. Results have shown that each paradigm has specific capabilities that contribute to developing organizational resilience as a dynamic capability. Agile enables high flexibility, quick adaptation in constantly changing environments, and rapid knowledge sharing. Lean enables targeted problem identification and rapid transformation through thorough process comprehension, and six sigma contributes to crisis management with its analytical and statistical approach, facilitated risk assessment, and a data and KPI-guided decision-making process. In consideration of Duchek’s (2020) capability framework, research has, however, revealed that these capabilities mostly support the crisis coping and that there is a lack of paradigm support for the anticipation and adaptation skills relevant to resilience. This constitutes a critical weakness of the OE paradigms for the development of organizational resilience and the transformation of the organization on a larger scale. Additionally, a fuzziness in paradigm definitions has been identified resulting in a vague assignment of skills to paradigms and the indefinite differentiation of one paradigm from another. This research was not intended to provide a definite answer to becoming resilient but highlights capabilities contributing to that goal. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/97879 |
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