University of Twente Student Theses
The effects of leadership, emotional intelligence, and computer playfulness on employees’ intention to use industry 4.0 technologies
Mulder, S. (2024) The effects of leadership, emotional intelligence, and computer playfulness on employees’ intention to use industry 4.0 technologies.
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| Abstract: | This research explores the effects of leadership style, emotional intelligence, and employee perceptions of new technologies on the acceptance of Industry 4.0 technologies within multinational production organisations. Through a literature review and an online survey distributed among managers and employees from three distinct organisations, the study addresses the central question: "What are the effects of leadership style, emotional intelligence, and employee perception of new technologies on their acceptance of Industry 4.0 technologies?" The study builds on the Unified Theory of Acceptance and Use of Technology (UTAUT) model, exploring the effects of instrumental leadership, emotional intelligence, and computer playfulness. Results reveal significant relationships between instrumental leadership and perceived usefulness, subjective norm, and perceived management support. Leader emotional intelligence demonstrates connections with subjective norm and perceived management support, and above all computer playfulness relates positively with perceived ease of use and perceived usefulness. Employee emotional intelligence, however, does not present any significant relationships within the proposed model. Theoretically, the study explores the fit of instrumental leadership, emotional intelligence, and computer playfulness within the UTAUT model, providing insights into their impact on technology acceptance. We propose three new antecedents for the UTAUT model as well as question the importance of mere perceived management support. Practical implications include the contribution of instrumental leadership to successful technology roadmap implementation, importance of emotional intelligence training, and the value of hiring individuals with a passion for technology and computer playfulness. These findings offer organisations valuable insights for implementing Industry 4.0 technologies successfully and contribute to the ongoing discourse on leadership, emotional intelligence, and technology acceptance. Keywords: Computer playfulness, Emotional intelligence, Instrumental leadership, UTAUT |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 70 social sciences in general |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/98091 |
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