University of Twente Student Theses
The impact of AI literacy on the emotional reaction to AI mistakes in human-AI collaboration
Beretta, Beatrice (2024) The impact of AI literacy on the emotional reaction to AI mistakes in human-AI collaboration.
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| Abstract: | The growth of artificial intelligence (AI) has had a significant impact on human life, offering new opportunities for collaboration. However, integrating AI into various aspects of society has also presented challenges, for example mistakes made by AI systems. This research investigates the relationship between individuals' understanding of AI, their trust and attitude towards AI, and their emotional responses to Ai mistakes. The study suggests that having an appropriate level of AI literacy is crucial in shaping how people perceive AI. To explore emotional responses to AI mistakes, the study uses different real-life scenarios and investigates how levels of AI literacy affect trust and attitude towards AI. The study proposes that higher levels of AI literacy would lead to reduced emotional distress after the exposure to AI mistakes. The study also aims to demonstrate how the level of AI literacy is associated with people’s trust and attitudes towards AI. Moreover, the research investigates how participants’ trust and attitude towards AI might change after exposure to AI mistakes. 185 participants took part in the study, with their level of AI literacy assessed using the Meta AI Literacy Scale (MAILS), trust measured using the Human-Computer Trust model, and attitude evaluated based on Hidalgo's model. The results do not provide with significant results in regard to the relation between AI literacy and emotional response to AI mistakes. On the other hand, the study shows how the level of AI literacy affects people’s trust and attitude towards AI. Finally, the study shows that there is a significant decrease in trust and attitude towards AI after exposure to mistakes made by AI systems. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 77 psychology |
| Programme: | Psychology BSc (56604) |
| Link to this item: | https://purl.utwente.nl/essays/98115 |
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