University of Twente Student Theses
Analysing the effect of Planning Operations on Mental Workload
Tienstra, Belle (2024) Analysing the effect of Planning Operations on Mental Workload.
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| Abstract: | Since the beginning of the new century, Child Services has struggled with the waiting list of children who need assistance. This growing waiting list pressures Organization X to treat as many children as quickly as possible. The high demand for care leads the healthcare professionals of Organization X to experience high workloads. Organization X is currently transitioning to a professional planning organization. We developed a list of possbile planning improvements based on healthcare professionals’ experiences/preferences, to stabilize the workload experience in the new planning system. The study uses various methods, such as a literature search, observations made at the time at Organization X and a questionnaire. Then, possible improvements are proposed based on the feasibility of the productivity norm of Organization X and the experiences/preferences of the healthcare specialist. The needed changes are complex to indicate. However, there are two angles to take when looking at improvements: those that affect the perceived workload and those that cause the actual workload. The perceived workload is catered to solve factors such as Expectations, Work Pressure, Personal Contact, and Reflection. These factors are researched by looking at moments of Rest, Work Regulation and Social Factors. The actual workload changes the feasibility test of Organization X's set norm regarding the employees' productivity. This improvement is attributed to expectations and work pressure factors, as when a standard is not feasible, an increase in work pressure is expected. We advise Organization X to look into the improvements and tests their effectiveness in the organization according to the recommendations mentioned in the research. The relevance to Organization X is the list of improvements, such that the healthcare specialists working at Organization X are provided with a more stable workload experience, which can be implemented organization-wide. When looking at the cause and solution to the mental workload experience, the revaluation of the job in terms of Work Design is relevant to successfully transitioning to the professional planning organization. The contribution of this study to science is to present a quantification of mental workload by researching possible causes within the Planning and Organization Management field. These arguments display a chance in science to research these specific subjects and therefore argue the contribution to the science of this research. |
| Item Type: | Essay (Bachelor) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 70 social sciences in general, 85 business administration, organizational science, 88 social and public administration |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/98487 |
| Export this item as: | BibTeX EndNote HTML Citation Reference Manager |
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