University of Twente Student Theses
AI assistance for UX testing : Exploring its impact on the UX researcher
Liem, S.Y. (2024) AI assistance for UX testing : Exploring its impact on the UX researcher.
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| Abstract: | This thesis explores the integration of artificial intelligence (AI) assistance in user experience (UX) testing workflows, focusing on its impact on UX researchers’ behaviour, experiences, and cognitive load. Through experiments conducted in collaboration with a Dutch UX research agency, the study investigates the specific effects of AI assistance on tasks such as logging observations and discussing findings during simulated test days. Results indicate that the extent of the impact of AI assistance varies per task, but also among participants, influenced by factors such as perceived usefulness in terms of efficiency and effectiveness, and ethical considerations. The decision to incorporate AI assistance into UX workflows requires careful consideration of its functionality, trust in AI output, and potential ethical risks. |
| Item Type: | Essay (Master) |
| Faculty: | EEMCS: Electrical Engineering, Mathematics and Computer Science |
| Programme: | Interaction Technology MSc (60030) |
| Link to this item: | https://purl.utwente.nl/essays/98845 |
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