A Stakeholder Analysis for Bridges and Quay Wall Renovations Within the Municipality of Amsterdam

The infrastructure of Amsterdam needs renewal. Many bridges and hundreds of kilometers of quay walls are vulnerable and in poor condition. The municipality set up a program to resolve this issue, called ‘Programma Bruggen en Kademuren (PBK)’. The program is tasked with investigating, ensuring safety and, if required, providing a fast treatment to ensure the safety of these bridges and quay walls. During this process stakeholder management is done, which has been proven to be a success factor in projects. The goal of this research was to provide a stakeholder overview and advice for changes within the stakeholder management, focusing on, who the stakeholders are, their wishes and how they are involved. This is done using qualitative interviews with participants with an active role in the stakeholder management and/or PBK. This research uses insights gathered during the interviews and available grey literature to create a stakeholder map. Based on the analysis, this research concludes with the advice to involve citizens in an earlier phase in the process.