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Managing quality at Haskoning India : an instrument to adapt the Royal Haskoning quality management System to the Indian Business Environment

Wessels, Maarten (2008) Managing quality at Haskoning India : an instrument to adapt the Royal Haskoning quality management System to the Indian Business Environment.

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Abstract:Haskoning India’s (HI) operational quality management is not designed to fit the Indian business environment. Quality and efficiency in Architecture and Building’s (A&B) Advisory Groups (AG’s) processes need to improve if they are to realize 1) autonomous and healthy continuity through sustained growth and solid returns in 2) the high quality market. An extensive Project Analysis shows that adapting operational quality management to the Indian business environment should realize these objectives and policy. Strategy and policy is operationalized through the RH Quality Management System (QMS), which in the Netherlands is considered adequate. This leads to the research question: How should the Royal Haskoning strategy, quality policy and standards be translated into a suitable quality management system for the Indian Advisory Groups to realize healthy autonomous continuity? This research will focus on how to adapt the current ‘Dutch’ RH QMS where needed and possible to the influence the Indian business environment has on output performance (service, quality, profit, brand name). This adapted system has to realize RH strategy, quality policy and adhere to RH standards. The research objective can be stated as: Adapt the Royal Haskoning Quality Management System to the Indian business environment so Royal Haskoning strategy and output objectives can be realized.
Item Type:Essay (Master)
Clients:
Haskoning Nederland BV
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Construction Management and Engineering MSc (60337)
Link to this item:http://purl.utwente.nl/essays/58354
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