Optimization of scheduling in endoscopy : evaluation of various scheduling rules and schedules using discrete event simulation

The endoscopy department of the AMC in Amsterdam has a long access time in the specialism Hepato-Gastroenterology (HGE). This access time is up to twelve weeks, which is unacceptable according to the AMC. This case study aims to improve the scheduling of patients in this department with the objective to reduce access time of the endoscopy department.