University of Twente Student Theses
"Thank you for calling, please hold!" Improving the accessibility of the outpatient clinic call centre for general practitioners
Essers, D. (2014) "Thank you for calling, please hold!" Improving the accessibility of the outpatient clinic call centre for general practitioners.
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Full Text Status: | Access to this publication is restricted |
Item Type: | Essay (Master) |
Clients: | AMC, Amsterdam, Nederland |
Faculty: | BMS: Behavioural, Management and Social Sciences |
Subject: | 31 mathematics, 85 business administration, organizational science |
Programme: | Industrial Engineering and Management MSc (60029) |
Link to this item: | https://purl.utwente.nl/essays/64690 |
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