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Students as Stakeholders in the policy context of the European Standards and Guidelines for Quality Assurance in Higher Education Institutions - A comparative case study of a Dutch and German Higher Education Institution

Logermann, Frauke (2014) Students as Stakeholders in the policy context of the European Standards and Guidelines for Quality Assurance in Higher Education Institutions - A comparative case study of a Dutch and German Higher Education Institution.

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Abstract:This study examines the role of students as stakeholders in higher education institutions’ internal quality assurance procedures in the policy context of the European Standards and Guidelines for Quality Assurance. It was the aim of this study to explore students’ diverse stakeholder position in internal quality assurance systems at two different higher education institutions, one in Germany and one in the Netherlands. This study is an exploratory qualitative study which employs a comparative case study design to investigate students’ role as stakeholders in different higher education settings. To determine students’ stakeholder position, this study applies the stakeholder theory of Mitchell et al. (1997) who distinguish between three different stakeholder typologies. For data collections, this study includes findings from documentary desk research such as empirical data from 8 semi-structured interviews and a student survey. The combination of the institutional and student view allows this study to draw a valid picture about students’ role as stakeholders in the investigated internal quality assurance systems. Findings have revealed that the role of students as stakeholders majorly differs between the studied HE institutions. While students in the Dutch case study enjoy a rather high stakeholder position as weak Definitive stakeholders, students in the German case study have a comparatively low stakeholder position as weak Dependent Stakeholders. In both cases, internal quality assurance systems are majorly in line with the European Standards and Guidelines for Quality Assurance, though higher education institutions’ compliance evolves rather unconsciously.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 85 business administration, organizational science, 88 social and public administration
Programme:European Studies MSc (69303)
Link to this item:http://purl.utwente.nl/essays/65543
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