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Understanding intention and initial usage of e-government services at the Gemeente Wierden : factors influencing the intention to do online transactions with the Gemeente Wierden

Koenderink, P.M. (2013) Understanding intention and initial usage of e-government services at the Gemeente Wierden : factors influencing the intention to do online transactions with the Gemeente Wierden.

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Abstract:Dutch government organizations have been digitizing their public service delivery for the last decade. Citizens are able to transact via the Internet with their own government organization. It is nowadays possible for example, to apply for a passport online. Transacting online with government organizations is named electronic government (e-government). Governments use the Internet to deliver their information to the public and to offer electronic service delivery as an extra service. Electronic service delivery can reduce costs, and for citizens it could save time and money. The success of e-government depends on how citizens make use of them. A questionnaire was used in this study to examine the factors that influence citizens’ intention to do online transactions with their government organization. Results show that only benefits and ease of use significantly influences the intention of doing online transactions with government organizations. Respondents did see the benefits and are able to work with their government website, however the intention to do online transactions is missing. It is possible that respondents still prefer traditional ways of public services, and rather go to the office or demand service delivery through the telephone.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies BSc (56615)
Link to this item:http://purl.utwente.nl/essays/66417
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