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Using a quality dashboard at tactical level to improve patient safety in Medisch Spectrum Twente

Ruiter, T. (2015) Using a quality dashboard at tactical level to improve patient safety in Medisch Spectrum Twente.

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Abstract:Objective The aim of this study is to gain insight to what extent the use of a quality dashboard can assist staff at tactical level in a hospital to improve patient safety within departments. Methods Data for this study has been collected by carrying out a literature study about dashboard-use in hospitals, conducting a questionnaire and conducting semi-structured qualitative interviews. Results Use of the dashboard varies among the research population. Main ingredients for intention to use include accuracy of results and sufficient applicable indicators. In case available, monitoring can adequately be done. For analysing and managing, other information systems have to be consulted. Showing outcomes of indicators to operational level as manner of giving feedback creates little affinity towards the dashboard at these employees and therefore is of limited added value in this area. Conclusion The Hospital Safety Dashboard can primarily be used to identify underperforming indicators. Other analyses have to be done to determine the underlying causes and subsequently be able to set up improvement actions. Other strengths of the dashboard are the increased negotiability of patient safety in MST, and the dashboard gives more insight about the necessity of registration of patient safety related data at operational level.
Item Type:Essay (Master)
Clients:
MST, Enschede, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies, 44 medicine, 70 social sciences in general, 85 business administration, organizational science
Programme:Health Sciences MSc (66851)
Link to this item:http://purl.utwente.nl/essays/68600
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