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Communication and Adequacy of Crisis Management : Lessons from the crash of Germanwings flight 4U9525

Kirmse, B. (2016) Communication and Adequacy of Crisis Management : Lessons from the crash of Germanwings flight 4U9525.

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Abstract:Whenever an unexpected event of high uncertainty threatens core values of a society (Arjen Boin & McConnell, 2007), crisis management becomes an indispensable job for leaders around the world. Extracting key lessons from the diverse research on crisis, this paper takes on a unique whereas practically oriented approach, scrutinizing crisis management in the immediate aftermath of the crash of Germanwings flight 9525.At different points in time, this approach aims to explain regularities subjected to different mechanisms embedded in a case-specific context. It analyses how these mechanisms affect crisis management over time. In that way it can be distilled which crisis management mechanisms have been best able to “break into the existing chains of resources and reasoning, which led to the existing problem”. (Ray Pawson, 1997) Crisis are at heart political; a fact that is suggested to affect crisis management. Furthermore, communication and especially the provision of information turn out to be crucial for crisis management in the aftermath of the crash of Germanwings flight 9525. Using this approach, I want to address the question: How did politicization, collaboration and information provision in the incident of the crash of Germanwings flight 9525 on March 24th 2015 in the French Alps affect the adequacy of crisis management? (A. Boin, ’t Hart, Stern, & Sundelius, 2005)
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general
Programme:Management Society and Technology BSc (56654)
Link to this item:http://purl.utwente.nl/essays/70406
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