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How do elderly people learn to work with an online system? an approach based on usability testing, literature and error classification theory

Oosting, D. (2016) How do elderly people learn to work with an online system? an approach based on usability testing, literature and error classification theory.

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Abstract:With a rising elderly population, there is an increasing interest in the development of in-home care technology for elderly people. However, these technologies are often not adapted to them properly. This longitudinal study researched how elderly people learn, which types of mistakes they encountered, which of those were the most and least severe and the role of previous experience in learning. Twenty healthy elderly aged 66 to 92 years old participated in a longitudinal three-trial study in which the Care@Home system was tested. The results were used for research on elderly learning. After incident matching, usability problems were listed in order of severity, which was rated by a set of rules based on frequency, impact and persistence. An error classification guideline was constructed for classifying errors into subtypes. It was found that most , but not all elderly people were able to learn how to work with the system. Problems found the most often were thought problems and sensorimotor problems. Previous experience in hours was found to have a positive effect on the number of problems in general but especially on knowledge problems, while previous experience in components was found to have a positive effect on time on task.
Item Type:Essay (Master)
Clients:
Stichting Nationaal Ouderenfonds, Bunnik, the Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:01 general works, 70 social sciences in general, 77 psychology, 81 education, teaching
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/70656
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