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Experienced feedback and mindset of nurses: A research on the obstructing and stimulating aspects of the feedback process in combination with the implicit theories of nurses in a Dutch hospital

Holzken, A. (2016) Experienced feedback and mindset of nurses: A research on the obstructing and stimulating aspects of the feedback process in combination with the implicit theories of nurses in a Dutch hospital.

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Abstract:Due to several changes within healthcare, continuous learning becomes more important for nurses. One way to continue one’s development, is the use of informal feedback. However, literature showed to be ambiguous regarding aspects that can influence the feedback process between nurses. To add, whether such experiences regarding the feedback environment could be dependent of a person's mindset was still unknown. An online questionnaire gathered qualitative and quantitative data among nurses to answer these questions. The qualitative results showed several obstructing and stimulating aspects that influence the feedback process, such as openness, safe environment, relationship, and personal situation. Furthermore, whether feedback is favourable or unfavourable has a high impact as well. More research is needed to determine the order of influence these aspects have. Moreover, the quantitative results showed some significant relationships between the mindsets of the nurses and scales of the feedback environment. The mindset seems to influence whether the nurses find the feedback valuable and whether they trust their colleagues who provide feedback. This study did not show other significant relationships. It is expected that other relationships did not occur, as many other aspects showed to have an influence as well.
Item Type:Essay (Master)
Clients:
Gelre Ziekenhuizen, Apeldoorn, The Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 77 psychology, 81 education, teaching
Programme:Educational Science and Technology MSc (60023)
Link to this item:http://purl.utwente.nl/essays/71579
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