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Learning from incidents in fire brigade Twente : the stimulating and hindering factors in learning from incidents.

Ouwerling, J.A.F. (2017) Learning from incidents in fire brigade Twente : the stimulating and hindering factors in learning from incidents.

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Abstract:Learning from incidents is a vital part of every organisation that has the desire to keep up in a changing environment, especially when that environment involves guaranteeing the safety of people. In addition, not every organisation optimally uses the occurred incidents as learning opportunities to better handle or even prevent incidents in the future. Proper evaluation and learning from incidents, where learning is stimulated instead of hindered, could lead to less severe incidents and could add to the safety of colleagues during similar incidents. This design study investigated which factors influenced the process of learning from incidents to shed light on how this process could effectively and adequately be implemented. In the context of fire brigade Twente, a process manual was designed based on an extensive literature review and focus groups and interviews conducted in fire brigade Twente to optimize the affiliation between the literature and the context. It was found, both in theory and practice, that the most important factors that influence the process of learning from incidents are the organisational structure that is present, the presence of psychological safety during the process and involving frontline workers in creating a process that meets the needs of the workforce
Item Type:Essay (Master)
Clients:
Brandweer Twente, Enschede, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 81 education, teaching, 85 business administration, organizational science
Programme:Educational Science and Technology MSc (60023)
Link to this item:http://purl.utwente.nl/essays/72451
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