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Cultural Intelligence in Higher Education Institutions - How managers of international teams can help international employees adapt to a new cultural context

Uitvlugt, I.L. (2017) Cultural Intelligence in Higher Education Institutions - How managers of international teams can help international employees adapt to a new cultural context.

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Abstract:This research aims to understand which techniques managers of international teams in higher education institutes use to increase the cultural intelligence of their employees. Cultural intelligence refers to a person’s capability to adapt effectively to new cultural contexts and consists of four sub dimensions. An explorative single case study performed in a University in the east of the Netherlands explored several techniques that managers use to help international employees to adapt to a new cultural context. In-depth interviews were held with 20 managers of the most internationally diverse teams of the university and document analysis added further data. The research shows that managers apply several techniques to enhance each dimension. First of all they select for cognitive cultural intelligence. Moreover, (meta)cognitive cultural intelligence is increased by assigning international employees a buddy on the first working day and offer them introduction manuals to familiarize them with the local culture. To enhance motivational cultural intelligence social events are organized and facilitated to stimulate interaction. To generate behavioral cultural intelligence, lastly, managers spend a lot of time explaining to employees what type of behavior is expected. Keywords: Internationalization, Higher Education Institutes, Cultural Intelligence, Human Resource Management
Item Type:Essay (Master)
Clients:
University of Twente, Enschede, The Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/73450
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