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Modeling the use of e-government services: The role of internet skills, support sources, gender, age, education, internet experience, employment rate and income.

Wittendorp, R.H.J. (2017) Modeling the use of e-government services: The role of internet skills, support sources, gender, age, education, internet experience, employment rate and income.

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Abstract:This study presents a new conceptual model to predict the use of e-government services. It investigates the role of internet skills, type of support, gender, age, education, internet experience, employment rate and income in relation to three types of e-government services: transaction, information and communication services. The study adapts parts of the Unified Theory of Use and Acceptance of Technology (UTAUT) and Technology Acceptance Model (TAM) to the context of e-government services and includes internet skills and types of support patterns.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
Link to this item:http://purl.utwente.nl/essays/73684
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