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Crowding at the emergency department of the Scheper Hospital Emmen : a system-wide imbalance analysis with staffing optimization and capacity planning to stay in the flow

Darwinkel, M.R. (2017) Crowding at the emergency department of the Scheper Hospital Emmen : a system-wide imbalance analysis with staffing optimization and capacity planning to stay in the flow.

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Abstract:Emergency departments (ED) worldwide are facing problems with staffing, capacity and ambulance diversion which are affecting the patient flow to stagnate or even fall still, causing the ED to close. An undesirable situation called crowding. A retrospective study was performed into the patient flow at the ED of the Scheper Hospital Emmen that is part of Treant Zorggroep. The goal of the research was determine if and when this crowding happens using the occupancy rate. An imbalance analysis was made to determine bottlenecks in the patient flow. To do so the various phases of the ED care process were analyzed using key performance indicators, control charts and by means of observation. Also possible solutions were proposed and tested using a queuing model to find staffing optimization for the nurses and physicians. Also the optimal capacity was calculated.
Item Type:Essay (Master)
Faculty:TNW: Science and Technology
Subject:85 business administration, organizational science
Programme:Health Sciences MSc (66851)
Link to this item:http://purl.utwente.nl/essays/73701
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