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Community police officers and WhatsApp : exploring and explaining the impact of WhatsApp neighborhood prevention groups on policing in a neighborhood

Verkade, Rick (2017) Community police officers and WhatsApp : exploring and explaining the impact of WhatsApp neighborhood prevention groups on policing in a neighborhood.

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Abstract:Citizens in neighborhoods unite themselves in ‘WhatsApp Neighborhood prevention groups’. These WhatsApp groups could have an effect on the information that is received by community police officers (CPO´s) and the amount of contact between CPO´s and the residents. Increased contact between residents and the police is already known to cause some tensions in policework. In comparing information from WhatsApp groups and traditional information sources, no differences in the amount and sort of information are found. Information that comes in through WhatsApp is not new. However, WhatsApp groups do influence the police work of CPO’s in a positive way. This influence is bigger on the CPO’s who directly participate in their WhatsApp group, instead of keeping contact with the WhatsApp group through an intermediary. Although policework was influenced by WhatsApp groups, CPO’s do not see WhatsApp as a cause for an increased amount of pressure from citizens on policework, or as pressure on the balance between work and private life of the CPO. Based on the results, CPO’s who directly participate in their WhatsApp group have a more positive outlook on what WhatsApp groups can bring to their police work, compared to the CPO’s that have contact through an intermediary.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:88 social and public administration
Programme:Public Administration MSc (60020)
Link to this item:http://purl.utwente.nl/essays/73940
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