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Improved customer relationship using self-service

Koopman, M.P. (2017) Improved customer relationship using self-service.

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Abstract:Company A is an ICT advisatory company who loses time in the digital interaction with their customers. Customers of company A, lack insight in projects that company A executes for them. To solve this, an online portal is created where customers can follow the progress of their project in detail.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:54 computer science
Programme:Industrial Engineering and Management BSc (56994)
Link to this item:http://purl.utwente.nl/essays/74229
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