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Ambidextrous coping strategies of Strategic Frontline Employees in minimising the effect of role ambiguity : a qualitative study on ambidextrous coping strategies of SFLEs in dealing with role ambiguity

Schaaf, A.E. (2017) Ambidextrous coping strategies of Strategic Frontline Employees in minimising the effect of role ambiguity : a qualitative study on ambidextrous coping strategies of SFLEs in dealing with role ambiguity.

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Abstract:Strategic frontline employees (SFLEs) often have to manage a wide variety of stakeholder interests, as these interests can be conflicting, role ambiguity in some form can occur. Managing role ambiguity by SFLEs can be done by employing ambidextrous coping strategies. This qualitative study identifies a research gap in the literature and develops a conceptual framework based upon existing models and frameworks. These are aggregated to form a new conceptual framework. Furthermore, the study identifies the main characteristics of ambidextrous SFLEs and which characteristics they should have to be able to ambidextrously manage role ambiguity. It also provides some examples of ambidextrous coping strategies in the form of conflict management, role clarification, and to a lesser extent creativity. Current literature on the subject however is not exhaustive and inconclusive. These examples together with the conceptual framework can serve as an excellent basis for further research.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/74255
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