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Sound Management at Comfoor - reducing throughput time by simulation based on mathematical capacity modelling

Zadelhoff, L.C.S. van (2017) Sound Management at Comfoor - reducing throughput time by simulation based on mathematical capacity modelling.

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Abstract:Comfoor faces a changing customer expectation towards delivery time and needs to decrease its process throughput time to be able to fulfill this market expectation. We research how many employees are needed to fulfill variable demand during a year cycle. We include researching the added value of cross-training employees, which means employees know how to handle different process steps. This makes staff planning more flexible. First, we analyse the throughput time of the whole production process by using the periodic evaluation and review technique and shifting bottleneck heuristic principles in a new capacity allocation heuristic. Next, we use the results of the production time estimation and capacity needs in a discrete event simulation model. We experiment with the capacity needs of only the finishing production step and analyse the results based on average throughput time and service level. The result is a new base setting that Comfoor can work with. Moreover, Comfoor can realize its throughput time reduction goal. The capacity allocation heuristic retrieves a good estimate on how many employees are needed. This method is especially helpful when dealing with fuzzy information.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/74295
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