University of Twente Student Theses

Login

Measuring the effect of participation on the performance of a Dutch infrastructure project

Tankink, Kevin (2017) Measuring the effect of participation on the performance of a Dutch infrastructure project.

[img]
Preview
PDF
4MB
Abstract:In the last decades, Dutch government organisations increasingly involve stakeholders within area development projects. The process of involving stakeholders is called participation. Existing literature suggests that participation has a positive effect on the performance of a project. This research investigates the relationship between participation of stakeholders and the performance of a project, based on stakeholders’ perceptions. A rough sets analysis is used to investigate if a relationship exists between participation and the performance of a project. The research was conducted on the project N381 Drachten – Province of Drenthe boundary, a road infrastructure project. This study shows that almost all stakeholders are (very) satisfied with the final product. Stakeholders’ goal attainment and the frequency of participation appear to be the most significant variables for the perceived product performance. This research has revealed that if stakeholders perceive that their goals are completely met, they are very satisfied with the final product. Moreover, the absence of interaction leads to a poor judgement of the final product. It is concluded that a positive relationship exists between participation and the perceived performance of the final product, but it is hard to prove that an effect is due to participation efforts or due to other variables. The province of Fryslân is advised to keep organizing participation processes and to involve stakeholders at least at an informative level of interaction, because not paying attention to interaction at all leads to dissatisfaction anyway. To conclude, the Province of Fryslân must pay attention to the inclusion of evaluation in their policy program, because it helps to decide whether to invest in participation processes or not.
Item Type:Essay (Master)
Clients:
Provincie Fryslân, Donkerbroek, Netherlands
Faculty:ET: Engineering Technology
Subject:56 civil engineering
Programme:Construction Management and Engineering MSc (60337)
Link to this item:http://purl.utwente.nl/essays/74306
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page