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Automation as an Intelligent Teammate: Social Psychological Implications

Ribbers, Nathalie (2019) Automation as an Intelligent Teammate: Social Psychological Implications.

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Abstract:Increased interactions with AI increases the need for understanding the underlying mechanisms in trust when a team member is either a human or a robot. In the present study we investigated the influence of type of team member (robot or human) and type of dialogue (factual or affective) on advice taking. For the experiment a virtual environment resembling a shooting game was used. Participants would receive Advice from their Buddy on three instances and feedback on the accuracy of the Advice twice. Afterwards they had to fill out questionnaires regarding trust in Buddy (existing out of competence, integrity and benevolence), trust in self, anthropomorphism, likeability, perceived intelligence, perceived usefulness and feelings. Results showed no effect of both type of team member and type of dialogue on advice taking. Interestingly it turned out that different factors played a role in accepting the Advice, depending on whether the team member was human (perceived competence and perceived benevolence) or robot (feeling and perceived competence). There was also a clear effect over time, where trust in Buddy and advice taking significantly decreased after a wrong Advice, albeit the same whether the Advice was given by a robot or a human.
Item Type:Essay (Bachelor)
Clients:
TNO, Soesterberg, Netherlands
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 77 psychology
Programme:Psychology BSc (56604)
Link to this item:http://purl.utwente.nl/essays/77177
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