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The role of follower behavior during team meetings in follower performance and team effectiveness: an observational approach

Veninga, Martijn Edsko Bertus (2019) The role of follower behavior during team meetings in follower performance and team effectiveness: an observational approach.

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Abstract:Purpose: The aim of this thesis is to further our understanding on the relationship between behavior and performance measures of team leaders, followers and teams on a whole. The relations between leader listening behavior and team effectiveness in the model ‘leader listening behavior’ – ‘leader performance’ – ‘meeting effectiveness’ – ‘team performance’ is analyzed as well as the relations between aggregated team self-defending behaviors and team effectiveness through the mediating variable meeting effectiveness and finally the relations between followers individually showing self-defending behaviors and team effectiveness through the mediating variable follower effectiveness. Analyzing these relationships provide insight on effective follower and team behaviors in an effort to improve performance of followers and of teams. This newly gained insight can help managers of teams improve performance and decrease the costs associated with unproductive meetings. Design, methodology and approach: This thesis uses a combination of data on behaviors observed during meetings, as well as data gathered from surveys given to team leaders (N=113), followers (N=1486) and experts. Relationships between leader listening and team effectiveness as well as the relationship between the self-defending behaviors and team effectiveness were theorized to be mediated, therefor a four step mediation analysis was used to analyze these relationships. Findings: Leader active listening behavior was not found to be a predictor for meeting effectiveness nor for team effectiveness. Team being uninterested was found to be a predictor for worse team effectiveness and followers giving negative feedback was found to be a positive predictor of follower performance. Leader effectiveness was found to be a strong predictor for team effectiveness as well as meeting effectiveness and follower performance. Discussion: Leader performance was found to be a very strong predictor for team effectiveness, this may in part be due to the fact that both of these variables were provided by the same source (experts). Teams being uninterested during meetings were found to be a strong predictor of team effectiveness and may be a good focus point for efforts in improving team performances.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/78586
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