University of Twente Student Theses
One app to rule them all? : Assessing mobility service providers for sustainable private mobility as a service platforms
Mathey, Maik (2019) One app to rule them all? : Assessing mobility service providers for sustainable private mobility as a service platforms.
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| Abstract: | Mobility as a Service (MaaS) is changing the way we move from A to B in urban environments and contributes to the sustainable development of transport systems. To implement these integrated mobility ecosystems, strong collaborations between MaaS providers and mobility service providers (MSPs) are of utmost importance. In the current fast-paced and competitive market, finding the “right” partners is essential for MaaS provider to build competitive MaaS solutions. However, decision-making frameworks to assess and systematically select MSP Partners are not available for MaaS providers yet. This paper presents a framework for the assessment of mobility companies based on a literature review and ten expert interviews. The results indicate that Availability, Customer Base, Technical Maturity, Business Value and Financial Status are key criteria to determine the quality of a potential MSP partner. Moreover, sustainability key criteria were defined, namely CO2 Footprint, Social Responsibility and Quality of Life. In total, 20 indicators categorised in the mentioned eight key criteria are presented. Furthermore, current main challenges, such as the limited availability of data, missing standardisation of Application Programming Interfaces (APIs), and a strong competitive environment, are identified. Lastly, a multi-criteria evaluation scoring model and an MSP matrix are introduced to allow transparent and structured decision-making processes regarding the prioritisation and selection of MSPs. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/79940 |
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