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Challenges and approaches related to AI-driven grading in higher education: the procedural trust of students

Leur, Rozemarijn van de (2022) Challenges and approaches related to AI-driven grading in higher education: the procedural trust of students.

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Abstract:There is a new system called ‘EasyGrader’ that could alter the grading process in higher education radically. The time and energy teachers spend grading open questions is increasing, and therefore the time students have to wait for their results is as well. The purpose of this study was to investigate the feasibility of an artificial intelligence-driven grading support system in higher education from the student perspective. More specifically, the goal was to look for the current level of procedural trust of students in this new system. In this context, procedural trust is defined as the degree to which a user is confident in and willing to act on the basis of, the recommendations, actions, and decisions of an artificially intelligent decision aid. Two major components of procedural trust have been identified: cognition-based trust and affect-based trust. To test the hypotheses that stated that the levels of the two components of trust are sufficient, an online survey was distributed to students of higher education in Enschede. Using a Likert-scale survey, statements relating to five categories linked to the major components of trust were investigated. The results, which were analyzed using the means and modes of the answers, showed that the overall level of procedural trust in the artificial-driven support grading system is sufficient. However, some small challenges have been identified, mainly in the component of affect-based trust. According to these findings, implementing EasyGrader in the grading process should not have major problems resulting from a lack of trust among the students.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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