University of Twente Student Theses
Supporting an agile working environment for the Information Provision Department at Menzis
Borren, J. (2022) Supporting an agile working environment for the Information Provision Department at Menzis.
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| Abstract: | The research of this bachelor thesis took place at Menzis in Enschede. More precisely, the research took place at the information provision department of Menzis. In Dutch, the information provision department is called “Informatie Voorziening (IV).” Menzis is a health insurance company focusing on giving its clients the best policies possible. Menzis encourages its clients to be healthy and focuses on maintaining good relations with its clients. The IV department at Menzis has adopted an agile working methodology. Adopting agile methodologies should help Menzis solve incidents such as computer outages, software outages, and bugs. However, currently, for Menzis, an agile way of working is not fully supported. Therefore, in this report, the root causes of the problem and recommendations related to the root causes have been formulated. |
| Item Type: | Essay (Bachelor) |
| Clients: | Menzis, Enschede, Netherlands |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 02 science and culture in general, 58 process technology, 85 business administration, organizational science |
| Programme: | Industrial Engineering and Management BSc (56994) |
| Link to this item: | https://purl.utwente.nl/essays/93227 |
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