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Migration to a data-driven organization : Building a framework to assist in digital transformation

Lafranca, L.R.S. (2023) Migration to a data-driven organization : Building a framework to assist in digital transformation.

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Abstract:The Data-Driven Organization (DDO) is playing an increasingly prominent role in the world of digital organizational transformation, where organizations are trying to increase the internal use of data for decisions. However, many of these transforming organizations have difficulties transitioning to a DDO. While research has been done on the potential benefits and challenges of a DDO, there is a gap in research on how to connect these insights with a business case. This is why, in our research, it was tried to bridge this gap by reviewing several assessment methods discussing them to build a framework that can be used to determine the current state concerning data usage of an organization, and build recommendations based on this. Our case study tests this framework by applying the assessment methods to an organization testing the data-driven state of one of its processes, namely the Purchase-to-Pay (P2P) process. Interviews with stakeholders from each individual P2P sub-phase, a maturity analysis, and an analysis of formalized documents identified problems holding back the organization. These problems were either technical, concerning data quality or a scattered IT infrastructure, or non-technical, concerning the skills of employees or the strategic documents of a business unit. Using these results four main gaps were singled out, concerning culture, data governance, reference and master data, and lack of standardized processes. Our research continues with the focus on culture and data governance, after consolidation with the organization. Additional analyses concerning the roles and certain processes in the organization were done for extra information. Combining these different sources of information, our research results in six recommendations for the organization. Next to this, an implementation plan is written showcasing the implementation order of the recommendations. These results were validated using expert review, where it became clear that the problems identified, and the recommendations were seen as accurate.
Item Type:Essay (Master)
Clients:
Nedap N.V.
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Programme:Business Information Technology MSc (60025)
Link to this item:https://purl.utwente.nl/essays/94412
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