Solving wastes and increasing efficiency at a parcel delivery company

Cycloon is a parcel delivery company that operates at 48 different locations all over the Netherlands. The company operates in a highly competitive business, which makes it important to tackle occurring wastes. Wastes are any form of disruption that withholds the product flow in the warehouse from running more efficient. When the company wastes too many resources, the company decreases its already low margins in a competitive sector. This research aims to first gather a list of wastes that occur in the warehouse. Afterwards, solutions are introduced on how to minimize the effects of wastes which increase the efficiency. Running the warehouse more efficiently means that the warehouse operates the same throughput in number of parcels with less resources. The main research question that is answered is: How can we discover the unknown wastes that withhold the warehouse from running more efficiently, and how can these wastes be solved?