Emotionally Intelligent Negotiation Agent

Just like a human, a negotiation agent system can be developed to distinguish negotiation techniques used by professionals in their field and be able to reach more efficient deals that would save companies, organizations, and perhaps even countries a lot of time, effort, monetary and other types of resources. However, emotional intelligence is important in negotiations and existing negotiation agents would benefit from it. We propose to perform a qualitative narrative review on emotional intelligence, its importance in the negotiation context and how a negotiation agent can be made more effective by integrating the development of emotional intelligence into their system. By the end of the paper, it should be clearer why and how to advance negotiation agent systems by making them more emotionally intelligent.