The development of a process control optimisation method for machining SMEs, implemented at Technology Twente

A method for optimising process control at machining SMEs is developed in this thesis, called PCOM-MSME. The research was done at Technology Twente, a machining Small- and Medium Enterprise (SME) in Hengelo, the Netherlands. At Technology Twente, new tighter-set KPI goals on quality costs were not met. Therefore, quality costs need to decrease by 15% to meet the tighter-set Key Performance Indicator (KPI) goals. The quality costs are the costs due to a waste of the following resources; raw material, paper and time. The core problem of these wasted resources can be traced back to the absence of an efficient and effective process control procedure. By applying situational method engineering, with an assembly-based approach, based on requirement selection and project characterisation, a method was constructed in this thesis. To validate the constructed method, the method was implemented at Technology Twente.