The perceived impact of self-measurement kiosks on healthcare professionals

New technologies are increasingly used in healthcare to improve care and reduce the burden on professionals. One such innovation is the self-measurement kiosk, primarily used in hospitals, allowing patients to measure their own blood pressure, oxygen saturation, and heart rate. This study investigates the perceived impact of these kiosks on healthcare professionals, particularly regarding workload, stress levels, and job satisfaction. Interviews with six healthcare professionals from Dutch hospitals—one doctor’s assistant, two nurses, and three internists—revealed that while the kiosks lower workload, they do not affect stress levels or job satisfaction. The job demands-resources model was used to analyze these findings. The impact of kiosks varies depending on the professional's tasks, and improvements are needed in measurement accuracy and implementation strategies to encourage adoption. This study contributes to the literature by addressing the gap in understanding the effect of self-measurement kiosks on healthcare professionals. The practical significance lies in the potential of kiosks to reduce workload and help address healthcare professional shortages, making this innovation relevant for society as a whole.