Reducing advising process time for energy storing solutions

This research is focussed on optimizing the advising process for battery energy storage solutions at Stroom Door Zon B.V., aiming to reduce man-hours while maintaining advice quality. Applying the business process management lifecycle, the study seeks to cut process time by 25%, from 12 to 9 hours. The advising process is identified as a core function, necessitating efficiency improvements without negatively impacting related processes. An as-is process model was developed and analysed based on interviews and observations, revealing key inefficiencies: a heavy reliance on employee expertise and a limited amount of structured information. The proposed to-be process model enhances efficiency through three key improvements: automating documentation collection, implementing a structured information system, and introducing time limits for key interactions. These changes are expected to reduce process time by 37.5% (from 12 to 7.5 hours) while improving scalability and customer value. The research is concluded with recommendations and an implementation plan to complete process optimalization.