Author(s): Kumarasamy, A. (2025)
Abstract:
With a focus on the high-pressure sales environment of the Dutch telecom sector, this study investigates the effects of several leadership philosophies on worker job satisfaction. The Full Range Leadership Theory was used to examine the effects of transformational, transactional, and laissez-faire leadership styles on job satisfaction. Perceived work pressure and motivation were shown to be mediating variables. A quantitative survey of 121 frontline sales staff members was used to gather data. According to the findings, transformational leadership has a favorable impact on job satisfaction both directly and indirectly by boosting motivation and lowering stress levels. Despite increased perceived work pressure, transactional leadership also has a positive, albeit lesser, benefit that is mostly motivated. Surprisingly, there is a positive direct correlation between laissez-faire leadership and satisfaction; however, this impact is completely countered by increased job pressure and decreased motivation.By combining several leadership philosophies and psychological mediators into a single, complete model, the study advances leadership research and highlights the significance of leadership awareness in high-pressure sales environments.
Document(s):
Kumarasamy_MA_BMS.pdf