Framing Stakeholder Readiness Level (SRL) : A Human-Centred Approach to AI Technology Adoption in GLAM sector

This paper proposes the Stakeholder Readiness Level (SRL) framework as a human-centred approach to assess how prepared stakeholder groups are to adopt emerging technologies. It addresses a gap in existing models, such as TRL and HRL (Technology and Human Readiness Levels), which often overlook organisational and human factors. SRL introduces a stakeholder-focused perspective to technology adoption. The framework was developed through a synthesis of existing literature and validated empirically through qualitative interviews with GLAM (Galleries, Libraries, Archives, Museums) professionals and non-experts across four countries. Thematic analysis and the Gioia method confirmed the framework’s relevance and showed that readiness is shaped by both personal and institutional dynamics. The six proposed SRL dimensions (Awareness, Trust, Engagement, Competence, Support Structures, and Ownership) were further validated through the interviews. The empirical findings revealed three narrower readiness themes: Strategic and Cultural Alignment, Participatory Governance, and Organisational Support Systems. These illustrate how readiness factors cluster and interact from a practical perspective. The proposed framework can function as both a diagnostic instrument and a strategic guide for facilitating inclusive, sustainable, and contextually appropriate technology adoption processes within organisations.