Towards improving contracted and outsourced maintenance activities

Akzo Nobel is one of the world’s leading industrial companies. Akzo Nobel is the largest global coatings manufacturer and the number one in decorative paints and performance coatings, as well as a major worldwide supplier of specialty chemicals. Akzo Nobel Sourcing at corporate level gives worldwide sourcing support to business units in the field of raw materials, information technology, technical materials, and general services (both Product Related and Non-Product Related). There is a general trend of reviewing the company's non-product related (NPR) purchasing activities with the goal of saving costs and optimization within each commodity group. Within the CTMS (Construction Technical Materials and Services) commodity group, in the category Technical Services maintenance activities are being reviewed to optimize these activities and save costs. There is a trend in the market to contract more services and even outsource maintenance activities. In this research, the possibilities to improve the outsourcing process and what type of maintenance activities can be outsourced/contracted out will be shown. The scope of the research is the category Technical Services in the countries of The Netherlands, Germany, Sweden and USA