Benchmark : de kunst van het afkijken : onderzoek naar de doelmatigheid van de dienstverlening van het team Administratie en het team Uitvoering Arbeidsvoorwaarden

Within the framework of the master assignment for the programme public administration at the university of Twente, this investigation has been conducted for the municipality of Enschede. The research flows article 213a of municipality law. This article obliges municipalities examine in the field of annually efficiency and effectiveness to carry out