Lean management at the outpatient surgery department

Because of the development of the introduction of the regulated market force in the healthcare hospitals have to be more business oriented. The hospitals must organize their processes more efficient in order to deliver care at a lower price so that they can compete with other hospitals. The regional hospital St Jansdal at Harderwijk must also deal with the new development of the regulated market force and try to organize their processes more efficiently. As a consequence they are looking for improvements of their processes.