Value management in een gemeentelijke organisatie : definitieve versie afstudeerverslag

Value Management (VM) studies do not always achieve the expected results. Although successful implementation of VM studies seems self-evident as application should result in achievable solutions, in practice there is often a gap between actual benefits and potential benefits. This research studies the barriers that prevent VM projects from achievement of their potential benefits. With the use of Action Research, two infrastructural projects of the municipality of Amsterdam were studied. To identify barriers, the projects were analyzed with the use of Key Performance Indicators (KPIs) based on the framework developed by Lin et al (2011). Then, in keeping with Action Research, barrier breakers to overcome the barriers were developed and implemented in a third infrastructural project of the municipality of Amsterdam. After implementation, the results were evaluated. The findings demonstrate that the barrier breakers narrow the gap between potential benefits and actual benefits.