Improving measuring and target setting for processes impacting customer service in a Fast Moving Consumer Goods company.

The performed research gives an answer on “How to improve service level and increase visibility and accuracy of tracking service losses per supply chain process to enable continuous improvement” in the Procter & Gamble company. For answering this question we have applied the DMAIC (Define, Measure, Analyse, Improve and Control) framework adopted from the six sigma methodology combined with an adjusted control charting algorithm.