Modeling the use of e-government services: The role of internet skills, support sources, gender, age, education, internet experience, employment rate and income.

This study presents a new conceptual model to predict the use of e-government services. It investigates the role of internet skills, type of support, gender, age, education, internet experience, employment rate and income in relation to three types of e-government services: transaction, information and communication services. The study adapts parts of the Unified Theory of Use and Acceptance of Technology (UTAUT) and Technology Acceptance Model (TAM) to the context of e-government services and includes internet skills and types of support patterns.