Patience of patients: Reducing ultrasound access times and the workload for ultrasound technicians at the radiology department of SKB Winterswijk

The radiology department of SKB Winterswijk faces high access times for their ultrasound examinations and a high workload for their technicians. In this thesis, we use discrete event simulation to tackle the underlying problem: high fragmentation of capacity allocation. Through defragmentation by regrouping patients and applying open access strategy to the appointment scheduling policy, we find a new improved blueprint schedule for ultrasounds at the radiology department of SKB Winterswijk.