How can we cure the care sector? : optimization of the health care logistics of Ambiq for the benefit of their clients

Ambiq is a health care organization that provides treatment and support for children and (young) adults with mild intellectual disabilities and additional problems. The organization observes a high need for the uniformity and optimization of their primary processes. Interviews with employees from different regions and an analysis of Ambiq’s current management, control and performance have shown that demand and supply do not match. This is caused by one of the core problems which states that the required capacity is not known early. Another cause is the overlooked tactical planning and control level. Based on the problem statement, the following research question is formulated: “How can Ambiq optimize their primary youth care processes on the resource capacity level for the benefit of their clients?”. We advise mental (home) health care organizations and so, Ambiq, to apply the proposed integral resource capacity planning framework and to implement the tactical planning and control level in this approach, such that demand and supply can be balanced and integration and coordination among departments, operation strategy and operational planning in the care chain can be enforced. In this way, these organizations can optimize their primary youth care processes for the benefit of their clients.