Getting insight into the bookkeeping department at Emons Group : analysing processes and making them more efficient

Emons Group is a transport company that specialises in niche transport markets, such as transport of glass and mushroom waste and consists of twelve companies. The financial administration for these companies is done by Emons themselves. The bookkeeping department takes care of this administration. The problem that was encountered and has led to this research is that the bookkeeping department experiences a high work pressure. Not all the tasks assigned to the department can be completed within the working time. Furthermore, there is little insight in the processes that are performed. Therefore, the goal of this research is to get more insight into the processes and then find ways to relieve some of this work pressure from the department. This is done by first mapping the current processes and with this information find ways to improve them and measure the performance. In the end different changes to the processes and metrics that can be implemented were proposed.