Process Optimization for the Order Management Department at Emons Group B.V.

This thesis started as part of a project for process optimization for the Order Management department at Emons Group B.V. In order to aim for process optimization and improving the efficiency of the department you first need to know where does the performance currently stand. So, the first step is to measure the performance of the department, which is currently not being done by Emons and that is why the core problem chosen for this research was not measuring the performance of the department and from this followed the main research question: How to measure the performance of the Order Management department at Emons?