Proving competence whilst improving competence: How Field Service Engineers can be qualified within Structured On the Job Training

This research investigates how Field Service Engineers can be qualified within Structured On the Job Training. The research was conducted at ASML, a developer and manufacturer of microchip manufacturing equipment. According to Design Science Research both a literature review and exploratory semi-structured interviews were conducted. By looking at the findings from literature and interviews to see how they can be combined into a working process, the findings were used to design a qualification process. This qualification process exists of three main phases: formative assessment, summative assessment, and evaluation of results. By this combination the present research contributes to literature on evaluation of SOJT, thereby adding to a research area that is currently scarce.