A Strategic Decision Analysis Framework for Software-as-a-Service Selection : A Systematic Data-Driven Approach

Businesses opt for Software-as-a-Service models as these offer seamless access to resources and services. These models are more flexible to use and reduce deployment and maintenance costs. Recently, the list of services offered to consumers has been extensive, and adoption of these solutions has increased to gain a competitive advantage. However, the process of selecting a suitable one poses challenges to organizations. Choices have to be made to select a service from the available set depending on the requirements of the business. This research aims to propose a framework for a systematic data-driven approach to software selection considering those choices while addressing several parameters that need to be compared in the decision-making process.